Welcome to The Black Bear Manor Bed & Breakfast in Ouray, Colorado

We will do everything possible to facilitate an enjoyable stay. The Black Bear Manor B&B is privately owned and operated we reserve the right to refuse service to anyone. To help ensure you have a very pleasant experience at the Black Bear Manor B&B, we have established the following policies. Please take a few minutes to review these policies, and feel free to contact us if you have any questions.

• We welcome your children 16 and older.
• We are unable to accommodate pets.

Reservation Policy:

• Bookings within 24 hours of your stay must be made by phone, otherwise we encourage you to make your reservation online.
• All reservations must be guaranteed with a credit card regardless of how the final payment will be made. We accept MC, Visa, Discover, and AmEx credit cards and Black Bear Manor B&B Gift Certificates. We do not accept personal checks.
• If you are redeeming a Black Bear Manor B&B gift certificate, the number must be provided at the time of making your reservation. In the event of a no-show or late cancellation, the gift certificate will be applied and any remaining balance charged to your card. Gift certificates expire five years from the date of issue. Any balance left on the certificates is forfeited if not used by the expiration date and no refunds will be issued. All third-party coupons issued prior to May 2017 will no longer be honored.
• During major local events and weekends, a minimum stay may be required.
• The Black Bear Manor is not responsible for weather conditions, personal emergencies, or schedule changes.

Standard Rate Plan:

• Guarantee Policy: A valid credit card and a refundable deposit equal to 50% of your total stay, with the balance due upon arrival. Guests are responsible for payment in full for all nights reserved, regardless of their actual arrival or departure. Your credit card will be charged upon arrival for the balance due for all room nights reserved regardless of actual arrival or departure. No-shows are responsible for full payment of their entire reservation.
• Cancellation policy: Making a reservation at a bed and breakfast is not the same as making a hotel reservation. Due to our small size, cancellations affect us significantly. Last-minute cancellations make it difficult to re-book rooms. A 14-day cancellation notice is required. If you cancel less than 14 days of your arrival, you will be responsible for the FULL PRICE of the rooms unless we can re-book them. If we re-book your rooms we will refund your deposit, less $30 cancellation fee. If you cancel more than 14 days of your arrival, we will automatically refund your deposit less $30 cancellation fee.

Non-Refundable Rate:

• Guarantee Policy: A valid Credit Card and non-refundable deposit for the full amount of room and tax for the entire reservation is required to confirm your reservation.
• Cancellation policy: This special discounted rate is non-refundable. If you choose to change or cancel this booking you will not be refunded any of the payment.

General Information:

• Check-in time is 3:00 p.m. – 7:00 p.m. (Early or late arrival by special arrangements only, please.)
• Check-out time is 11:00 a.m.

Guests, Children and Pets at the Manor:

• We cater to the comfort, privacy and security of our registered guests. Guest visitors are only permitted on the property with prior innkeeper approval. If you would like to have any non-registered guests join you for breakfast there is an additional charge of $20 per person, and advance notice to the innkeeper is required.
• Persons not staying overnight at the Black Bear Manor B&B are not permitted in the house without prior innkeeper approval.
• Our guest rooms, common areas and grounds are for our registered guests only. Booking a reservation for a stay does not entitle a bride or groom (or any booking guest), family and friends to use any guest room or any part of the Black Bear Manor or grounds for bridal party wedding preparations and photographs without the innkeeper's approval.
• We welcome your children 16 and older. The Black Bear Manor B&B is regarded as a quiet escape and romantic getaway for most of our guests, and we work hard to foster that environment. Therefore, it is not an appropriate place for children under 16.
• We regret that we are not able to accommodate pets.

Alcoholic Beverages:

• The Black Bear Manor B&B does not hold a license to resell alcoholic beverages. Guests may bring their own, but for the safety and comfort of all of our guests, please drink responsibly. There are several establishments to purchase locally as well. The Black Bear Manor B&B and/or employees will not be held responsible for any incidents.

Smoking, e-Cigarettes, Water pipes, Candles, etc.:

• The Black Bear Manor is completely a non-smoking facility, this includes the hotel grounds. A $250 cleaning fee will be charged to the guest’s account should smoking occur anywhere inside the facility. Any charges resulting from deodorizing the property or other smoke related maintenance shall be the financial responsibility of the occupant of said room; this includes but is not limited to false alarms with the Ouray Fire and Police Departments and lost revenue. Furthermore, the act of smoking voids any discount rate and said occupant will be financially responsible for all discounted room revenues.

Damage to hotel property:

• Guests shall keep the Hotel room in a good condition and maintain hygiene and cleanliness. We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum. Please report all spills and/or damages to the Innkeeper promptly.

Removal of hotel property:

• We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit/debit card, or send an invoice for the amount to the registered address.

Safety & Security:

• The hotel is not responsible for loss, damage or theft of cash, jewelry or other valuables left unattended in guest rooms.

Unregistered Persons:

• Private visits from unregistered persons in hotel guest rooms is not permitted. A maximum of 2 (two) people (unless otherwise noted in reservation and/or room capacity or additional arrangements are made in advance) are permitted to be registered to a room and must provide valid identification. The hotel has the right to request guests and/or third parties, to vacate room or leave the hotel premises, whenever not respecting any article of the hotel’s internal rules, or behaving improperly at the criteria of the hotel management.